Frequently asked questions FAQ

Frequently asked questions (FAQ)

We’ve tried to answer some questions you may have about 1point and its service. If you have a question that’s not included below you can always contact us. We’ll be happy to answer any of your questions.

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Is this a free service?

1point offers a free psychological health and wellbeing assessment to people aged 16 and over who are registered with a Bolton GP.

1point members will offer their services free at the point of need. Most are charities and may ask you to make (optional) donations to help maintain their services.

Most partners offer their services for a fee. Partners’ fees are clearly advertised to avoid confusion with free services.

Is your service confidential? I don’t want anyone else to know I’ve booked an appointment.

1point will not tell anyone about your contact with us. Our service is confidential. All information is held in accordance with the Data Protection Act (1998).

If, after your assessment, you decide to access a 1point member or partner talking therapy service, the limits to confidentiality will be made clear to you at your first session.

What kind of talking therapies do you offer?

1point members and partners offer a wide range of talking therapies for individuals and couples. These include: Person-Centred and Humanistic Therapy (often called Counselling), Cognitive Behavioural Therapy (CBT), Group Therapy and Relationship Therapy.

Here is more information about common talking therapies.

I have been to one of your members before and would like to return to see the same person again. Will this be possible?

In most cases yes, providing the therapist is still working for a 1point member or partner. You may have to wait a number of weeks until that person becomes available.

How quickly will I be able to see someone?

1point aims to offer an appointment for an assessment within 28 days of your initial contact with us.

If a talking therapy is recommended, access to free therapy with a 1point member will depend upon your needs and availability. Waiting times vary.

I work during the daytime. Do you have appointments outside office hours?

Yes, assessment appointments can be arranged outside usual office hours. Some members and partners will also be able to offer therapy outside usual office hours.

How many therapy sessions can I have?

If therapy is appropriate for you, 1point members will offer you up to 12 sessions. This may be extended in certain circumstances.

If you decide to see a 1point partner, you and your therapist will negotiate the number of sessions you have.

What’s the difference between a member and a partner?

Members will offer their services free at the point of need. Most are local charities and may ask you to make donations to help maintain their services. Due to the heavy demand for these free services you may have to wait before a therapist becomes available.

Partners are other local third sector and private organisations some of whom offer their services for a weekly fee. Access to partners’ services can usually be organised immediately.

All members and partners operate to quality and ethical standards determined by 1point.

Is 1point part of the NHS?

Although we work closely with NHS mental health services in Bolton, 1point is not part of the NHS. We are an independent Community Benefit organisation.

Will the person I see be suitably qualified?

All 1point partner therapists are fully qualified professionals. They are subject to ongoing supervision and training. Each are members of a national body (such as BACP) with a published ethical policy.

The vast majority of therapists working in member organisations are fully qualified professional therapists. Some therapists are students with a Certificate in Counselling (Level 3) and are working towards a professional qualification. All members’ therapists are subject to supervision and training, and are members of a national body (such as BACP) with a published ethical policy.

Can I book an appointment directly with a 1point member or partner?

Only if that member of partner accepts direct referrals. 1point recommends that everyone attends an assessment via the single point of access to help determine the service that is most appropriate for their needs.